Help & Support Center
Need quick answers?
Browse our comprehensive FAQ section for detailed answers on rentals and policies.
View FAQsContact Support
We are dedicated to making every celebration extraordinary. Whether you need immediate assistance with an ongoing order, require customization advice, or want to speak with our logistics coordinators, our support channels are active every day.
WhatsApp Chat
Instant responses for quick questions and quote modifications.
Direct Phone
Speak directly with our concierge & dispatch desk.
Email Support
Best for formal proposal requests and invoice documentation.
Order & Delivery Tracking
Every rental order undergoes rigorous pre-dispatch inspection and white-glove transport planning. Here is what you can expect leading up to your event day:
48 Hours Prior: Dispatch Schedule Confirmation
Our logistics supervisor contacts your designated venue or wedding coordinator to confirm exact dock loading windows, freight elevator dimensions, and on-site contact details.
Day of Event: Real-Time Transit Updates
You will receive SMS notifications and direct lead-driver phone contact upon truck departure from our central warehouse so you can track exact arrival timelines.
On-Site White-Glove Setup
Our uniformed crew places every lounge, sofa, and table precisely according to your spatial layout before completing a final cleanliness check and sign-off.
Quotations & Billing
Need official proforma documentation for client approval or corporate accounting? Our quotation tools make budgeting effortless:
- Instant PDF Quotations: You can build your wish list right from our catalogue and generate an instant formal proforma quotation complete with itemized pricing and terms.
- Custom Package Pricing: For multi-day corporate conventions or multi-zone weddings, contact our billing desk to apply custom duration adjustments and bulk volume benefits.
- Tax Invoices & GST Credits: Formal GST compliant invoices with company registration details are issued automatically upon confirmation.
Event Consultation
Selecting the right scale, color harmony, and seating capacity can transform an empty hall or marquee tent into an inviting luxury sanctuary. Our senior curation experts provide personalized styling support:
Book a Showroom Walkthrough
Explore our complete inventory of designer sofas, bar structures, statement armchairs, and dining tables in person. We will prepare custom mockups matching your moodboard.
Schedule AppointmentReport an Issue
We maintain near-zero defect rates through thorough cleaning and inspection prior to every dispatch. However, if you notice any transit imperfection, missing accent cushion, or venue fitment challenge during load-in, our rapid resolution protocol ensures immediate resolution:
2-Hour Site Check-in Guarantee
Please inspect all items alongside our lead delivery supervisor during setup sign-off. If any concern is noted within 2 hours of delivery, our standby logistics van will dispatch an immediate replacement or on-site upholstery touch-up technician at zero cost.
To report an issue immediately, call our dispatch hotline or send photos directly to our WhatsApp priority desk: +91 9138786786.
Emergency Hotline
Event day unexpected guest count surges or sudden layout adjustments require fast action. Our emergency standby team is equipped to handle day-of-event urgent requests.
Urgent Rental Dispatch Line
Need 20 extra chairs or a VIP lounge area delivered within hours? Call our direct warehouse supervisor.